How can I ensure I'm choosing the right size for my child?

To ensure you're choosing the right size for your child, we recommend using the size chart available on each product. Visit the product page you're interested in, under the size variant options, click on "What's My Size."

Measure your child and compare their measurements to the size chart displayed for the most accurate fit. Measure your child and compare their measurements to the chart for the most accurate fit. Children grow at different rates, so if you're unsure, it's often best to choose a size up to extend wear time. If you need personalized advice, feel free to reach out through our chat or email support.

What if the size I need is not listed or out of stock?

If the desired size is out of stock, please contact us via chat or email. We'll check our inventory and do our best to help you find a similar product or update you on restocking information.

Can you explain your updated return and exchange policy?

Certainly! We've updated our policy to be more flexible. For online purchases, we now offer refunds within 30 days of purchase, provided the items are returned in new condition with tags. The cost of return shipping is the responsibility of the customer. For exchanges, items can be returned within 15 days in-store or within 30 days of the shipping date, with the original receipt and price tags attached. Please note that items marked down more than 60% are final sale and not eligible for exchange or refund.

How do I return or exchange an item?

To return or exchange an item, you can bring it to any of our store locations or mail it back to us. For mail returns, please contact us at support@juniorkids.ca to initiate the process and receive return instructions. Remember, the item must be in its original condition with tags attached.