FAQ
-
PRODUCTS AND SIZES
-
EXCHANGES, RETURNS & REFUNDS
-
SNOWSUIT SPECIFIC QUESTIONS
-
ORDERS & PAYMENTS
-
OUR STORES
-
SHIPPING
-
SUBSCRIPTION & PERSONAL ACCOUNT
-
ORDER FOLLOW-UPS & MODIFICATIONS
-
SECURITY & CONFIDENTIALITY
PRODUCTS AND SIZES
WHY CAN'T I FIND THE SIZE I NEED OR THE SIZE IS OUT OF STOCK?
If you cannot find the size you want on the product page, then maybe that size doesn’t exist for that product. If the size is sold out or out of stock, we always have the option of ordering it from the supplier. Please send us a message on our Chat or Messenger on our Facebook page (www.facebook.com/juniorkids.ca) for quick help.
DO YOU HAVE A SIZE CHART?
Yes please refer to our Size Chart page on www.juniorkids.ca/sizechart. Please note that since we buy from suppliers all over the world, the main size chart represents average sizes of our product and for specific products, size charts are available on that product’s page. As a general rule, our sizes represent the age of your average size child. For a longer use of the item, we advise you to take a size above the age of your child.
EXCHANGES, RETURNS & REFUNDS
WHAT IS YOUR RETURN AND EXCHANGE POLICY?
You can exchange any unworn and unwashed item within 15 days in store or exchange it within 30 days of the shipping date with its price tag attached and original receipt.
Any item that is marked down more than 60% off is considered a final sale, and as such, cannot be exchanged or refunded. Any item marked down by less than 60% to which an additional rebate is applied can only be exchanged.
DO YOU OFFER REFUNDS?
The straightforward answer is NO REFUNDS. EXCHANGE ONLY. Our return policy is very simple: all our formal outfits are exchangeable until the day of your occasion. For all non-formal items, we allow exchange for up to 30 days after purchase. To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in its original packaging. We do not accept used items. Additional non-returnable items:
Gift cards
Underwear
Items with obvious signs of use, parts damaged or missing for reasons not due to our error.
To complete your exchange, we need a receipt or proof of purchase.
CAN I RETURN OR EXCHANGE AN ITEM IN STORE?
Yes. You can return or exchange an item purchased online in any JuniorKids store according to our exchange and return policy. For all our locations, please click this link: (https://juniorkids.ca/fr/pages/store-locator)
CAN I EXCHANGE AN ONLINE ORDER?
You can exchange by letting us know your desire to do so via email at info@juniorkids.ca. Please include your order number. We will send you an email with a return label within 24 to 48 hours and all the shipping details. Please note all returns by post will be at your cost.
CAN I RETURN OR EXCHANGE ANY TYPE OF ITEM?
No. For reasons of hygiene, some items such as underwear or accessories cannot be exchanged. All returns will need to be in its original state with all price tags still attached, with no exceptions. Any item that is marked down more than 60% off is considered a final sale, and as such, cannot be exchanged. Any already reduced item to which an additional rebate is applied can only be exchanged following the same conditions noted above.
WILL A REFUND BE ISSUED IF MY ITEM IS OUT OF STOCK?
Yes. You will only be invoiced for the shipped items. Your total invoice will be lower than the original pre-authorized amount.
SNOWSUIT SPECIFIC QUESTIONS
I DON'T UNDERSTAND THE SNOWSUIT SIZE CHART?
These are flat measurements so if you took your child's waist size, divide by 2 to get the flat measurement that corresponds to the size chart. For the chest, please add an extra 15 CM for growth factor.
DO THE PANTS FOLD AT THE BOTTOM TO PREVENT THEM FROM RUBBING ON THE GROUND?
Yes! The pants fold up and button at the bottom.
WHAT IS THE WATERPROOF RATE?
5000MM
DO THE PANTS STRAPS COME OFF?
Yes they do!
IS IT MACHINE WASHABLE?
Yes it is!
WHAT DEGREE OF WARMTH SHOULD WE EXPECT?
Our snowsuits are extremely warm, up to -35C!
ORDERS & PAYMENTS
WHAT PAYMENT METHODS DO YOU ACCEPT ONLINE?
Visa
MasterCard
JuniorKids gift card
On request only, we do accept direct wire transfers. If this is the desired option, please send your request by email at info@juniorkids.ca or via the chat online and we will happily assist you.
MasterCard
JuniorKids gift card
On request only, we do accept direct wire transfers. If this is the desired option, please send your request by email at info@juniorkids.ca or via the chat online and we will happily assist you.
WHY ISN’T MY GIFT CARD WORKING?
The answer is we don’t know but can investigate further. Just let us know via email at info@juniorkids.ca.
WHEN AM I SUPPOSED TO ENTER MY PROMOTIONAL CODE?
You can enter your promotional code before you click on “Proceed to Checkout” in the “Discount Code” field and then you have to click on the OK button.
WHEN AM I SUPPOSED TO ENTER MY GIFT CARD?
You can enter your gift card number after you click on “Proceed to Checkout” when you fill out the payment information.
WHY DO I GET AN ERROR MESSAGE WHEN I SELECT A SIZE FOR AN ITEM I WANT TO BUY?
The available sizes are those that can be selected. (otherwise, it means that the item in the chosen size is unavailable or out of stock)
WHY DOES THE PRICE OF AN ITEM CHANGE WHEN I CLICK ON A SIZE?
At some occasions, bigger sizes in our children’s collections have a price tag a little higher than the smaller sizes, even when they’re on sale.
ARE THE ONLINE PRICES THE SAME AS IN STORES?
Yes. Our prices are always the same whether it’s in stores or online at www.juniorkids.ca unless there is an exclusive offer online.
OUR STORES
WHERE ARE YOU LOCATED?
We are a Quebec company located in Montreal (QC). We have 4 branches in the cities of Montreal (QC), Laval (QC), and Gatineau (QC). Click here to find out more - https://juniorkids.ca/pages/store-locator.
WHAT ARE YOUR HOURS OF OPERATION?
We have adjusted our opening hours. For more information, visit our Google pages of the respective branch:
JuniorKids GATINEAU: https://g.co/kgs/GVkdAX
JuniorKids LAVAL: https://g.co/kgs/MsKCbf
JuniorKids MONTREAL: https://g.co/kgs/eDkkfF
JM KIDS MONTREAL: https://g.co/kgs/FG9Avh
JuniorKids GATINEAU: https://g.co/kgs/GVkdAX
JuniorKids LAVAL: https://g.co/kgs/MsKCbf
JuniorKids MONTREAL: https://g.co/kgs/eDkkfF
JM KIDS MONTREAL: https://g.co/kgs/FG9Avh
CAN WE TRY ON YOUR CLOTHES AT THE STORE?
Yes you can! We have specific hygiene rules and limits but you are welcome to try before you buy!
SHIPPING
WHY IS THE DELIVERY NOT FREE ON CERTAIN ITEMS (I.E. SNOWSUITS, OUTERWEAR, ETC.)?
Bulky items such as snowsuits are not included in the FREE SHIPPING promo and we charge the minimal amount of 15$ per snowsuit. Where are you located? The reason we ask is because we can deliver it to one of our stores for free pick up. We make no profit on the delivery, unfortunately that's what it costs with Canada Post. Many sites will include delivery in their selling price but we also have stores so we wanted to keep the same price everywhere. Finally, if an item isn’t included in the FREE SHIPPING promo, the dynamic bar on the top of the page will change automatically to state that your item is excluded.
CAN I PICK UP MY ORDER IN A JUNIORKIDS STORE?
Yes. You can choose our in-store pick-up option during checkout and select your desired store location for order pick-up. Please note that if the required store isn’t available for pick-up, it's because the selected model, size, or color, is not available at that store. However, do select ANY store for pick-up and when you receive your confirmation email, simply reply that you would like it to be transferred to the store of your choice and we will put a note in your file to do so!
Once your order is ready, you will receive an email notifying you to come pick it up in store! No need to inquire further!
HOW MUCH ARE THE SHIPPING COSTS?
For Canada
Shipping charges are free when you buy for 75$ or more before taxes. The in-store pick-up option is always free. Some conditions do apply for volume items such as princess dresses or outerwear (the fixed shipping rate is 15$ per snowsuit or dress). Free Shipping is not available to remote areas and extra shipping charges may apply.
For the US and International
We offer international shipping. Our system will calculate shipping rates at checkout. Get in touch with our customer service to learn more at info@juniorkids.ca.
Shipping charges are free when you buy for 75$ or more before taxes. The in-store pick-up option is always free. Some conditions do apply for volume items such as princess dresses or outerwear (the fixed shipping rate is 15$ per snowsuit or dress). Free Shipping is not available to remote areas and extra shipping charges may apply.
For the US and International
We offer international shipping. Our system will calculate shipping rates at checkout. Get in touch with our customer service to learn more at info@juniorkids.ca.
HOW LONG DOES DELIVERY TAKE?
We are proud to use NEXT-DAY SHIPPING when available so that you can receive your order in 24 to 48 hours for customers in Quebec, Ontario, and the Maritimes (for the rest of the provinces, add an extra day). If we have to order it from the supplier, please add 2 weeks. In peak times, please allow a few more days to process your order.
SUBSCRIPTION & PERSONAL ACCOUNT
DO I NEED TO SET UP AN ACCOUNT TO PLACE MY ORDER?
No, you don’t need to create an account to buy an item online. You can use our guest checkout option.
WHAT ARE THE BENEFITS TO BEING A REGISTERED CUSTOMER?
You can view the status of your orders with ease and review your past purchases.
You can renew a cancelled order.
You can avoid database mistakes processed when you enter your home or email address.
You save time. You won’t have to go through the same process over again when you place your next order.
You can get easier help from the technical assistance team if you have any problems with your order.
And we always have special deals for our returning customers so make sure you create an account and join our mailing list! Oh - and follow us on social media!
You can renew a cancelled order.
You can avoid database mistakes processed when you enter your home or email address.
You save time. You won’t have to go through the same process over again when you place your next order.
You can get easier help from the technical assistance team if you have any problems with your order.
And we always have special deals for our returning customers so make sure you create an account and join our mailing list! Oh - and follow us on social media!
HOW DO I JOIN THE JUNIORKIDS REWARDS PROGRAM AND WHAT ARE THE ADVANTAGES?
If you like stylish clothing, affordable prices, and free money to spend at JuniorKids, then this is for you! Join our rewards program online today to enjoy many exclusive advantages throughout the year.
ORDER FOLLOW-UPS & MODIFICATIONS
WHAT HAPPENS ONCE I RECEIVE MY ORDER CONFIRMATION BY EMAIL?
Your order is being processed. You will receive a first email with your invoice and a second one with a shipping notice for home deliveries. As for in-store pick-ups, you will receive an email to inform you that your order is ready and waiting to be picked up at the store.
CAN I MODIFY MY ORDER?
If your order has not reached the shipping stage, you can make a modification on your order by contacting our customer service via email at info@juniorkids.ca or via the chat online!
CAN I CHANGE THE DELIVERY ADDRESS?
If your order has not been processed yet, you can contact our customer service via email at info@juniorkids.ca or via the chat online!
WHEN WE HAVE TO REFUND AN ORDER, DO I AUTOMATICALLY GET A REFUND?
It can take up to 5 working days before you can actually get your refund back on your credit card but you will get an automatic email once the refund is processed. Please be patient with our banking system - your money is on its way back!
SECURITY & CONFIDENTIALITY
IS IT SAFE TO SHOP ONLINE AT WWW.JUNIORKIDS.CA?
Yes, our www.juniorkids.ca website is stored on a SSL secured site, which means that all data is encrypted and completely protected. As an additional security measure, we will not retain any confidential information on our server.
If you choose to pay by Visa or MasterCard the payment will be pre-authorized. Please note that we don’t store any data from transactions made with credit cards. The only information kept is the transaction’s final result.
If you choose to pay by Visa or MasterCard the payment will be pre-authorized. Please note that we don’t store any data from transactions made with credit cards. The only information kept is the transaction’s final result.
WHY CAN'T I FIND THE SIZE I NEED OR THE SIZE IS OUT OF STOCK?
If you cannot find the size you want on the product page, then maybe that size doesn’t exist for that product. If the size is sold out or out of stock, we always have the option of ordering it from the supplier. Please send us a message on our Chat or Messenger on our Facebook page (www.facebook.com/juniorkids.ca) for quick help.
DO YOU HAVE A SIZE CHART?
Yes please refer to our Size Chart page on www.juniorkids.ca/sizechart. Please note that since we buy from suppliers all over the world, the main size chart represents average sizes of our product and for specific products, size charts are available on that product’s page. As a general rule, our sizes represent the age of your average size child. For a longer use of the item, we advise you to take a size above the age of your child.
WHAT IS YOUR RETURN AND EXCHANGE POLICY?
You can exchange any unworn and unwashed item within 15 days in store or exchange it within 30 days of the shipping date with its price tag attached and original receipt.
Any item that is marked down more than 60% off is considered a final sale, and as such, cannot be exchanged or refunded. Any item marked down by less than 60% to which an additional rebate is applied can only be exchanged.
I DON'T UNDERSTAND THE SNOWSUIT SIZE CHART?
These are flat measurements so if you took your child's waist size, divide by 2 to get the flat measurement that corresponds to the size chart. For the chest, please add an extra 15 CM for growth factor.
DO THE PANTS FOLD AT THE BOTTOM TO PREVENT THEM FROM RUBBING ON THE GROUND?
Yes! The pants fold up and button at the bottom.
WHAT IS THE WATERPROOF RATE?
5000MM
DO THE PANTS STRAPS COME OFF?
Yes they do!
IS IT MACHINE WASHABLE?
Yes it is!
WHAT DEGREE OF WARMTH SHOULD WE EXPECT?
Our snowsuits are extremely warm, up to -35C!
DO YOU OFFER REFUNDS?
The straightforward answer is NO REFUNDS. EXCHANGE ONLY. Our return policy is very simple: all our formal outfits are exchangeable until the day of your occasion. For all non-formal items, we allow exchange for up to 30 days after purchase. To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in its original packaging. We do not accept used items. Additional non-returnable items:
Gift cards
Underwear
Items with obvious signs of use, parts damaged or missing for reasons not due to our error.
To complete your exchange, we need a receipt or proof of purchase.
CAN I RETURN OR EXCHANGE AN ITEM IN STORE?
Yes. You can return or exchange an item purchased online in any JuniorKids store according to our exchange and return policy. For all our locations, please click this link: (https://juniorkids.ca/fr/pages/store-locator)
CAN I EXCHANGE AN ONLINE ORDER?
You can exchange by letting us know your desire to do so via email at info@juniorkids.ca. Please include your order number. We will send you an email with a return label within 24 to 48 hours and all the shipping details. Please note all returns by post will be at your cost.
CAN I RETURN OR EXCHANGE ANY TYPE OF ITEM?
No. For reasons of hygiene, some items such as underwear or accessories cannot be exchanged. All returns will need to be in its original state with all price tags still attached, with no exceptions. Any item that is marked down more than 60% off is considered a final sale, and as such, cannot be exchanged. Any already reduced item to which an additional rebate is applied can only be exchanged following the same conditions noted above.
WILL A REFUND BE ISSUED IF MY ITEM IS OUT OF STOCK?
Yes. You will only be invoiced for the shipped items. Your total invoice will be lower than the original pre-authorized amount.
WHAT PAYMENT METHODS DO YOU ACCEPT ONLINE?
Visa
MasterCard
JuniorKids gift card
On request only, we do accept direct wire transfers. If this is the desired option, please send your request by email at info@juniorkids.ca or via the chat online and we will happily assist you.
MasterCard
JuniorKids gift card
On request only, we do accept direct wire transfers. If this is the desired option, please send your request by email at info@juniorkids.ca or via the chat online and we will happily assist you.
WHY ISN’T MY GIFT CARD WORKING?
The answer is we don’t know but can investigate further. Just let us know via email at info@juniorkids.ca.
WHY IS MY PROMOTIONAL CODE NOT WORKING?
Make sure you read the terms of use of your promotional code correctly (select items, expiration dates, and restrictions if applicable). If you require assistance, let us know via email at info@juniorkids.ca.
WHEN AM I SUPPOSED TO ENTER MY PROMOTIONAL CODE?
You can enter your promotional code before you click on “Proceed to Checkout” in the “Discount Code” field and then you have to click on the OK button.
WHEN AM I SUPPOSED TO ENTER MY GIFT CARD?
You can enter your gift card number after you click on “Proceed to Checkout” when you fill out the payment information.
WHY DO I GET AN ERROR MESSAGE WHEN I SELECT A SIZE FOR AN ITEM I WANT TO BUY?
The available sizes are those that can be selected. (otherwise, it means that the item in the chosen size is unavailable or out of stock)
WHY DOES THE PRICE OF AN ITEM CHANGE WHEN I CLICK ON A SIZE?
At some occasions, bigger sizes in our children’s collections have a price tag a little higher than the smaller sizes, even when they’re on sale.
ARE THE ONLINE PRICES THE SAME AS IN STORES?
Yes. Our prices are always the same whether it’s in stores or online at www.juniorkids.ca unless there is an exclusive offer online.
WHERE ARE YOU LOCATED?
We are a Quebec company located in Montreal (QC). We have 4 branches in the cities of Montreal (QC), Laval (QC), and Gatineau (QC). Click here to find out more - https://juniorkids.ca/pages/store-locator.
WHAT ARE YOUR HOURS OF OPERATION?
We have adjusted our opening hours. For more information, visit our Google pages of the respective branch:
JuniorKids GATINEAU: https://g.co/kgs/GVkdAX
JuniorKids LAVAL: https://g.co/kgs/MsKCbf
JuniorKids MONTREAL: https://g.co/kgs/eDkkfF
JM KIDS MONTREAL: https://g.co/kgs/FG9Avh
JuniorKids GATINEAU: https://g.co/kgs/GVkdAX
JuniorKids LAVAL: https://g.co/kgs/MsKCbf
JuniorKids MONTREAL: https://g.co/kgs/eDkkfF
JM KIDS MONTREAL: https://g.co/kgs/FG9Avh
CAN WE TRY ON YOUR CLOTHES AT THE STORE?
Yes you can! We have specific hygiene rules and limits but you are welcome to try before you buy!
WHY IS THE DELIVERY NOT FREE ON CERTAIN ITEMS (I.E. SNOWSUITS, OUTERWEAR, ETC.)?
Bulky items such as snowsuits are not included in the FREE SHIPPING promo and we charge the minimal amount of 15$ per snowsuit. Where are you located? The reason we ask is because we can deliver it to one of our stores for free pick up. We make no profit on the delivery, unfortunately that's what it costs with Canada Post. Many sites will include delivery in their selling price but we also have stores so we wanted to keep the same price everywhere. Finally, if an item isn’t included in the FREE SHIPPING promo, the dynamic bar on the top of the page will change automatically to state that your item is excluded.
CAN I PICK UP MY ORDER IN A JUNIORKIDS STORE?
Yes. You can choose our in-store pick-up option during checkout and select your desired store location for order pick-up. Please note that if the required store isn’t available for pick-up, it's because the selected model, size, or color, is not available at that store. However, do select ANY store for pick-up and when you receive your confirmation email, simply reply that you would like it to be transferred to the store of your choice and we will put a note in your file to do so!
Once your order is ready, you will receive an email notifying you to come pick it up in store! No need to inquire further!
HOW MUCH ARE THE SHIPPING COSTS?
For Canada
Shipping charges are free when you buy for 75$ or more before taxes. The in-store pick-up option is always free. Some conditions do apply for volume items such as princess dresses or outerwear (the fixed shipping rate is 15$ per snowsuit or dress). Free Shipping is not available to remote areas and extra shipping charges may apply.
For the US and International
We offer international shipping. Our system will calculate shipping rates at checkout. Get in touch with our customer service to learn more at info@juniorkids.ca.
Shipping charges are free when you buy for 75$ or more before taxes. The in-store pick-up option is always free. Some conditions do apply for volume items such as princess dresses or outerwear (the fixed shipping rate is 15$ per snowsuit or dress). Free Shipping is not available to remote areas and extra shipping charges may apply.
For the US and International
We offer international shipping. Our system will calculate shipping rates at checkout. Get in touch with our customer service to learn more at info@juniorkids.ca.
HOW LONG DOES DELIVERY TAKE?
We are proud to use NEXT-DAY SHIPPING when available so that you can receive your order in 24 to 48 hours for customers in Quebec, Ontario, and the Maritimes (for the rest of the provinces, add an extra day). If we have to order it from the supplier, please add 2 weeks. In peak times, please allow a few more days to process your order.
DO I NEED TO SET UP AN ACCOUNT TO PLACE MY ORDER?
No, you don’t need to create an account to buy an item online. You can use our guest checkout option.
WHAT ARE THE BENEFITS TO BEING A REGISTERED CUSTOMER?
You can view the status of your orders with ease and review your past purchases.
You can renew a cancelled order.
You can avoid database mistakes processed when you enter your home or email address.
You save time. You won’t have to go through the same process over again when you place your next order.
You can get easier help from the technical assistance team if you have any problems with your order.
And we always have special deals for our returning customers so make sure you create an account and join our mailing list! Oh - and follow us on social media!
You can renew a cancelled order.
You can avoid database mistakes processed when you enter your home or email address.
You save time. You won’t have to go through the same process over again when you place your next order.
You can get easier help from the technical assistance team if you have any problems with your order.
And we always have special deals for our returning customers so make sure you create an account and join our mailing list! Oh - and follow us on social media!
HOW DO I JOIN THE JUNIORKIDS REWARDS PROGRAM AND WHAT ARE THE ADVANTAGES?
If you like stylish clothing, affordable prices, and free money to spend at JuniorKids, then this is for you! Join our rewards program online today to enjoy many exclusive advantages throughout the year.
WHAT HAPPENS ONCE I RECEIVE MY ORDER CONFIRMATION BY EMAIL?
Your order is being processed. You will receive a first email with your invoice and a second one with a shipping notice for home deliveries. As for in-store pick-ups, you will receive an email to inform you that your order is ready and waiting to be picked up at the store.
CAN I MODIFY MY ORDER?
If your order has not reached the shipping stage, you can make a modification on your order by contacting our customer service via email at info@juniorkids.ca or via the chat online!
CAN I CHANGE THE DELIVERY ADDRESS?
If your order has not been processed yet, you can contact our customer service via email at info@juniorkids.ca or via the chat online!
WHEN WE HAVE TO REFUND AN ORDER, DO I AUTOMATICALLY GET A REFUND?
It can take up to 5 working days before you can actually get your refund back on your credit card but you will get an automatic email once the refund is processed. Please be patient with our banking system - your money is on its way back!
IS IT SAFE TO SHOP ONLINE AT WWW.JUNIORKIDS.CA?
Yes, our www.juniorkids.ca website is stored on a SSL secured site, which means that all data is encrypted and completely protected. As an additional security measure, we will not retain any confidential information on our server.
If you choose to pay by Visa or MasterCard the payment will be pre-authorized. Please note that we don’t store any data from transactions made with credit cards. The only information kept is the transaction’s final result.
If you choose to pay by Visa or MasterCard the payment will be pre-authorized. Please note that we don’t store any data from transactions made with credit cards. The only information kept is the transaction’s final result.