JuniorKids Return and Exchange Policy
Returns and Refunds
Return Coverage & Package Protection at Checkout
When you check out at JuniorKids, you'll see two optional add-ons that make shopping worry-free:
Checkout+ (Free Returns & Exchanges). For a small fee at checkout, Checkout+ covers the cost of your return shipping. If something doesn't fit or isn't quite right, you can return or exchange it through our returns portal with a prepaid shipping label, no extra charges, no trips to the post office counter to pay for postage. If you choose not to add Checkout+, you can still return eligible items under our standard policy below, but return shipping costs will be your responsibility.
Package Protection. Package Protection covers your order against loss, theft, or damage in transit. If your package goes missing or arrives damaged, we'll replace it or refund you right away, no need to file a claim with the shipping carrier or wait weeks for an investigation. Orders without Package Protection are subject to the carrier's claims process for lost or damaged shipments.
Exchanges
For formal wear, exchanges are possible until the day of your event. For non-formal items, exchanges are accepted within 30 days of purchase, provided the item is unused, in its original packaging, and in the same condition as received.
Non-Refundable Items
- Gift cards
- Undergarments
- Items showing obvious signs of use, damage, or missing parts not due to our error.
- Items marked Final Sale, or clearance items discounted by 50% or more.
Damaged Item Received
If you receive a defective or damaged item, notify us within 48 hours of receiving your order via email at support@juniorkids.ca with a picture. We will review your claim and guide you through the next steps.
Gifts
If the item was marked as a gift, you'll receive a gift credit upon return. If not, we'll issue a gift certificate to the gift giver upon return receipt.
Return Options
-
In-Store Exchange:Visit a JuniorKids branch for a direct exchange (store locator). Ensure the desired outfit is in stock by calling ahead. If needed, we can order it for you. If opting for a gift card, the store will generate it for you.
-
Mail-In Exchange:Send your order back to us by post (shipping costs not included). Inform us via email at support@juniorkids.ca if you prefer to manage the return yourself or would like us to schedule it. If using our service, we'll send you a delivery invoice and return slip. Upon warehouse receipt and inspection, we'll issue a virtual gift card for a new order.
Return Address
JuniorKids, 7088 rue Saint-Hubert, Montreal (QC) Canada H2S2M9
Consider using a traceable shipping service or purchasing shipping insurance for returns, as we cannot guarantee receipt of returned items.
Upon receipt and inspection of your return, we'll notify you via email. If approved, an exchange will be processed, and a credit will automatically apply to future purchases.
Start a return here