Fast and Reliable Shipping at JuniorKids
Next-Day Shipping for Special Moments
At JuniorKids, we understand the excitement and urgency of your children's special occasions. That's why we're proud to offer NEXT-DAY SHIPPING when available, allowing you to receive your order within 24 hours.
Free Shipping to Enhance Your Experience
Looking for FREE SHIPPING? It's easy: simply make a purchase of $75 or more before taxes, and we'll cover the shipping costs! Some exclusions apply*.
Global Fashion Delivery for Your Kids
JuniorKids is committed to providing quality international shipping, partnering with the most reputable shipping providers. Assuming your item is in stock, we aim to ship within two business days, from Monday to Friday.
Exceptions to Free Shipping
*Additional zone charges may apply depending on where you are shipping to. We ship from Montreal, Canada. Feel free to chat with us if you need assistance or more information!
JuniorKids Return and Exchange Policy
Returns and Refunds
Exciting news! Our return policy just got even better at JuniorKids. Now, enjoy refunds within 30 days for online purchases returned in new condition with tags. It's simple:
- Access Your Account: Click HERE to access your account.
- Request a Return: Select the items you wish to return and request a return.
- Choose Your Option: Choose whether to pay a flat fee of $12 + tax upfront to cover part of the shipping costs or have it deducted from your refund, if applicable. We strive to give you the lowest price, highest quality, most stylish looks for your kids, and the best service possible.
Once you've submitted your return request, our dedicated team will manually approve it, and a return label will be generated for you. We're here to make your return experience hassle-free!
Exchanges
For formal wear, exchanges are possible until the day of your event. For non-formal items, exchanges are accepted within 30 days of purchase, provided the item is unused, in its original packaging, and in the same condition as received.
Non-Refundable Items
- Gift cards
- Undergarments
- Items showing obvious signs of use, damage, or missing parts not due to our error.
Damaged Item Received
If you receive a defective or damaged item, notify us within 48 hours of receiving your order via email at support@juniorkids.ca with a picture. We will review your claim and guide you through the next steps.
Gifts
If the item was marked as a gift, you'll receive a gift credit upon return. If not, we'll issue a gift certificate to the gift giver upon return receipt.
Return Options
In-Store Exchange:
Visit a JuniorKids branch for a direct exchange (store locator). Ensure the desired outfit is in stock by calling ahead. If needed, we can order it for you. If opting for a gift card, the store will generate it for you.
Mail-In Exchange:
Send your order back to us by post (shipping costs not included). Inform us via email at support@juniorkids.ca
