Matteo's baby shoes

How can I ensure I'm choosing the right size for my child?

To ensure you're choosing the right size for your child, we recommend using the size chart available on each product. Visit the product page you're interested in, under the size variant options, click on "What's My Size."

Measure your child and compare their measurements to the size chart displayed for the most accurate fit. Measure your child and compare their measurements to the chart for the most accurate fit. Children grow at different rates, so if you're unsure, it's often best to choose a size up to extend wear time. If you need personalized advice, feel free to reach out through our chat or email support.

What if the size I need is not listed or out of stock?

If the desired size is out of stock, please contact us via chat or email. We'll check our inventory and do our best to help you find a similar product or update you on restocking information.

Can you explain your updated return and exchange policy?

Certainly! We've updated our policy to be more flexible. For online purchases, we now offer refunds within 30 days of purchase, provided the items are returned in new condition with tags. The cost of return shipping is the responsibility of the customer. For exchanges, items can be returned within 15 days in-store or within 30 days of the shipping date, with the original receipt and price tags attached. Please note that items marked down more than 60% are final sale and not eligible for exchange or refund.

How do I return or exchange an item?

To return or exchange an item, you can bring it to any of our store locations or mail it back to us. For mail returns, please contact us at support@juniorkids.ca to initiate the process and receive return instructions. Remember, the item must be in its original condition with tags attached.

What payment methods do you accept online?

We accept a variety of payment methods for your convenience. Online, you can pay using Visa, MasterCard, and JuniorKids gift cards. For those who prefer alternative methods, we also accept direct wire transfers upon request. To use this method, please contact us via email at support@juniorkids.ca or through our online chat, and our customer service team will guide you through the process.

How do I use a promotional code on my order?

If you have a promotional code, you can apply it to your order to receive a discount. Enter your code in the 'Discount Code' field before proceeding to checkout and click 'OK' to apply it. If you encounter any issues or have questions about using your code, please reach out to us for assistance.

Can I update or cancel my order after it's been placed?

We understand that sometimes changes need to be made. If your order hasn't yet reached the shipping stage, you can request modifications or cancellation by contacting our customer service. Please email us at info@juniorkids.ca or use our online chat. We'll do our best to accommodate your request based on the order's status.

How do you calculate shipping costs?

For orders within Canada, shipping is free when you spend $75 or more before taxes. For orders under $75, or for certain bulky items like princess dresses or outerwear, a fixed shipping rate applies. For international orders, shipping rates are calculated at checkout based on the destination and package size. If you have specific questions about shipping costs, please contact us.

How long does delivery take, and can I track my order?We pride ourselves on prompt delivery. For customers in Quebec, Ontario, and the Maritimes, we offer next-day shipping when available, so you can expect your order in 24 to 48 hours. For other provinces, please allow an extra day. International delivery times vary. Once your order is shipped, you'll receive a tracking number via email, allowing you to follow your package's journey to your doorstep.

What if I need to change the delivery address or have special shipping requests?

If your order hasn't been processed yet, you can change the delivery address or make special shipping requests. Contact our customer service as soon as possible with your order number and the new details. We'll do our best to accommodate your needs.

How do you ensure the security of my online transactions?

Your security is our top priority. Our website is SSL-secured, meaning all data transmitted is encrypted for your protection. We do not store any sensitive information on our servers. For credit card transactions, we use secure payment gateways and do not retain your card details, ensuring your financial data remains private and protected.

What measures do you take to protect my personal information?

We respect your privacy and are committed to protecting your personal information. We only use your data to process orders and improve your shopping experience. We adhere to strict data protection policies and never share your information with third parties without your consent.