WHY IS THE DELIVERY NOT FREE ON CERTAIN ITEMS (I.E. SNOWSUITS, OUTERWEAR, ETC.)?
Bulky items such as snowsuits are not included in the FREE SHIPPING promo and we charge the minimal amount of 15$ per snowsuit. Where are you located? The reason we ask is because we can deliver it to one of our stores for free pick up. We make no profit on the delivery, unfortunately that's what it costs with Canada Post. Many sites will include delivery in their selling price but we also have stores so we wanted to keep the same price everywhere. Finally, if an item isn’t included in the FREE SHIPPING promo, the dynamic bar on the top of the page will change automatically to state that your item is excluded.
CAN I PICK UP MY ORDER IN A JUNIORKIDS STORE?
Yes. You can choose our in-store pick-up option during checkout and select your desired store location for order pick-up. Please note that if the required store isn’t available for pick-up, it's because the selected model, size, or color, is not available at that store. However, do select ANY store for pick-up and when you receive your confirmation email, simply reply that you would like it to be transferred to the store of your choice and we will put a note in your file to do so! Once your order is ready, you will receive an email notifying you to come pick it up in store! No need to inquire further!
HOW MUCH ARE THE SHIPPING COSTS?
Shipping charges are free when you buy for 75$ or more before taxes. The in-store pick-up option is always free. Some conditions do apply for volume items such as princess dresses or outerwear (the fixed shipping rate is 15$ per snowsuit or dress). Free Shipping is not available to remote areas and extra shipping charges may apply.
For the US and International
We offer international shipping. Our system will calculate shipping rates at checkout. Get in touch with our customer service to learn more at firstname.lastname@example.org.
HOW LONG DOES DELIVERY TAKE?
We are proud to use NEXT-DAY SHIPPING when available so that you can receive your order in 24 to 48 hours for customers in Quebec, Ontario, and the Maritimes (for the rest of the provinces, add an extra day). If we have to order it from the supplier, please add 2 weeks. In peak times, please allow a few more days to process your order.